Legal

Privacy Policy

Last updated: May 2025

Ubuntu Media SA is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what information we collect, how we use it, and your rights as a data subject.

1. Who We Are

Ubuntu Media SA is a digital marketing and web design agency based in Durban, KwaZulu-Natal, South Africa. We provide website design, web hosting, Google Ads management, and email marketing services to South African startups and small businesses.

  • Business name: Ubuntu Media SA
  • Address: Durban, KwaZulu-Natal, South Africa
  • Email: info@ubuntumediasa.co.za
  • Phone: +27 60 124 8969

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

  • Contact form submissions: Name, email address, phone number, business name, and message content when you enquire about our services.
  • WhatsApp enquiries: Your WhatsApp display name and any information you share in conversation.
  • Service delivery: Business information, content, and credentials necessary to deliver the services you have purchased.
  • Analytics data: Anonymised website usage data collected via Google Analytics, including pages visited, time on site, and general geographic location. This data does not identify you personally.
  • Cookies: Small files placed on your device to improve your browsing experience. See Section 7 for details.

We do not collect sensitive personal information (such as identity numbers, financial account details, or health information) unless strictly required for a specific service and with your explicit consent.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes for our services
  • Deliver the services you have contracted us to provide
  • Send invoices and process payments
  • Send service-related communications (project updates, reports, renewal reminders)
  • Improve our website and services based on anonymised analytics
  • Comply with applicable South African laws and regulations

We will not use your personal information for unsolicited marketing without your prior consent. If you opt in to marketing communications, you can unsubscribe at any time by emailing info@ubuntumediasa.co.za.

4. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information on the following lawful grounds:

  • Contract performance: Processing necessary to deliver services you have requested or purchased.
  • Legitimate interest: Responding to enquiries, maintaining business records, and improving our services.
  • Consent: For marketing communications and non-essential cookies, where we have obtained your explicit consent.
  • Legal obligation: Where required to comply with South African law.

5. Sharing Your Information

We do not sell your personal information. We may share it only in the following circumstances:

  • Service providers: Third-party tools we use to deliver our services, such as hosting providers, email platforms, and Google Analytics. These parties are bound by their own privacy policies and data processing agreements.
  • Legal requirements: Where required by South African law, court order, or to protect the rights and safety of Ubuntu Media SA or others.
  • Business transfers: In the event of a merger or acquisition, your information may be transferred to the acquiring party, who will be bound by this policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by South African law. Client project records are retained for a minimum of 5 years for accounting and legal purposes. Enquiry data from visitors who do not become clients is deleted within 12 months. You may request earlier deletion of your data — see Section 8.

7. Cookies

Our website uses the following types of cookies:

  • Essential cookies: Required for the website to function correctly. These cannot be disabled.
  • Analytics cookies (Google Analytics): Help us understand how visitors use our site. Data is anonymised and aggregated. You can opt out via your browser settings or the Google Analytics opt-out add-on.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete personal information.
  • Deletion: Request that we delete your personal information, subject to legal retention requirements.
  • Objection: Object to the processing of your personal information for direct marketing purposes.
  • Complaint: Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

To exercise any of these rights, contact us at info@ubuntumediasa.co.za. We will respond within 30 days.

Information Regulator contact: inforegulator.org.za | complaints.IR@justice.gov.za

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. Our website uses SSL encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: